Support

SupportLink Benefits

SupportLink is the most comprehensive worldwide technical support tool in the industry. With SupportLink, you have easy access to toll-free, unlimited phone support, and e-mail and web self-services case reporting so you can get all of your product questions answered by a DataDirect Technology support representative.

“What do you get when you purchase SupportLink”

Free Product Updates for 1 Year
24 x 7 toll-free phone access to technical experts
- Over 100 combined years of experience with DataDirect products; Over 125 years of industry experience
- Experts in data access standards
- Experience with multiple databases, applications, languages and tools
- Team is co-located with Development and QA resources
- Many of our engineers are multilingual
Online case reporting and status updates
Email case reporting
Same business day response to electronic requests
Comprehensive KnowledgeBase
- Over 2000 documents available to search for your issue and a potential resolution
Extensive Product Documentation, Technical Briefs and White Papers

Give us your feedback!

The DataDirect Product Documentation team wants to know what you think. If you have any feedback, get in touch with us.

DataDirect XQuery School is in Session!

Getting your mind around the possibilities of a data integration technology as promising as XQuery can be difficult, but our XML developers Webinars will help you understand the power and versatility of XQuery, and our favorite XQuery processor, DataDirect XQuery®.

From information about how to leverage relational data to real-world use cases, our Webinars will help you see why DataDirect XQuery® is the best choice for today's tough data integration and aggregation challenges.