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Technical Support Overview

DataDirect Technologies offers the most comprehensive worldwide technical support in the industry. We call it SupportLink. No one can match our level of expertise in data connectivity middleware. It's one of the main reasons people choose DataDirect products.

Should you ever need help getting the most out of our drivers, our support team is available with a live voice on the phone ready to answer questions about all of our products. Rest assured, we'll be here if you need us!

You can choose between toll-free, unlimited phone support, e-mail and web self-service case reporting. Our SupportLink staff knows DataDirect XQuery® inside and out.

The XQuery FAQ

Have a question about DataDirect XQuery®? Find the most common questions about XQuery and their answers here. The DataDirect Support team provides the most frequently asked questions of customers and provides detailed solutions to troubleshooting and general product inquiries.

Technical Support Forum

The DataDirect XQuery® Developer Forum is a collaborative community where visitors share their experience with each other to get the most out of using DataDirect Technologies' XQuery. If you need assistance with XQuery, please visit SupportLink Online at support.datadirect.com, where you'll find an extensive knowledgebase, FAQs and case reporting.

Product Documentation

View the complete documentation set for DataDirect XQuery® including the XQuery Installation Guide, the XQuery User's Gude and Reference, and the XQuery README. Also receive tips on viewing and printing the DataDirect XQuery® product books. All XQuery documentation is available in .PDF and HTML format - to view .PDF versions, download Adobe Acrobate Reader here.

SupportLink Offerings

Your SupportLink contract includes unlimited access to our SupportLink Live service, with toll-free access available in most countries. Technical experts are available to share experience and skills in using DataDirect Technologies' products.

SupportLink Benefits

SupportLink is the most comprehensive worldwide technical support tool in the industry. With SupportLink, you have easy access to toll-free, unlimited phone support, and e-mail and web self-services case reporting so you can get all of your product questions answered by a DataDirect Technology support representative.