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Technical Support Overview
DataDirect Technologies offers the most comprehensive worldwide technical support
in the industry. We call it SupportLink. No one can match our level of expertise
in data connectivity middleware. It's one of the main reasons people choose DataDirect
products.
Should you ever need help getting the most out of our drivers, our support team
is available with a live voice on the phone ready to answer questions about all
of our products. Rest assured, we'll be here if you need us!
You can choose between toll-free, unlimited phone support, e-mail and web self-service case reporting. Our SupportLink staff knows DataDirect XQuery® inside and out.
Have a question about DataDirect XQuery®? Find the most common questions about XQuery
and their answers here. The DataDirect Support team provides the most frequently
asked questions of customers and provides detailed solutions to troubleshooting
and general product inquiries.
The DataDirect XQuery® Developer Forum is a collaborative community where visitors
share their experience with each other to get the most out of using DataDirect Technologies'
XQuery. If you need assistance with XQuery, please visit SupportLink Online at support.datadirect.com,
where you'll find an extensive knowledgebase, FAQs and case reporting.
View the complete documentation set for DataDirect XQuery® including the XQuery Installation
Guide, the XQuery User's Gude and Reference, and the XQuery README. Also receive
tips on viewing and printing the DataDirect XQuery® product books. All XQuery documentation
is available in .PDF and HTML format - to view .PDF versions, download Adobe Acrobate
Reader here.
DataDirect XQuery is an easily embeddable component for all major databases; it does not require any other product or application server, has no server of its own, and is not tied to a specific vendor database or database version. Application developers can write one easy-to-maintain application regardless of the databases and versions they are using – Oracle, DB2, MySQL, Microsoft SQL Server, or Sybase. Their applications are insulated from frequent changes to the database and database vendor tools.
Your SupportLink contract includes unlimited access to our SupportLink Live service,
with toll-free access available in most countries. Technical experts are available
to share experience and skills in using DataDirect Technologies' products.
SupportLink is the most comprehensive worldwide technical support tool in the industry. With SupportLink, you have easy access to toll-free, unlimited phone support, and e-mail and web self-services case reporting so you can get all of your product questions answered by a DataDirect Technology support representative.
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